Newer Newest update: love this vac! Do a different room everyday! Finally cleaning is a breeze!!
Newest update: Yup, I love this wet/dry vac once again! Very sturdy packaging, very well built wet/dry vacuum! And she's talking to me again! Customer service is very professional, always responding and in this case, bending over backwards to please! Dont let minimum reviews deter you from buying, this is great! Best part it cleans and DRIES itself! Win win! UPDATE REVIEW! MOVA has replaced my wet/ dry vacuum! Just received it and not opened yet. After using for awhile I will post again. Really nice well made machine. I do hope this one holds up!! Plus company said I'm getting an extra incentive for my troubles! They are very customer focused! I will update again once used for awhile. STAY TUNED!!
OLD REVIEW: I loved this when I first received it. Tried to order 2 attachments, a zillion emails and calls later, (it keeps getting 'escalated' to higher ups. Nice a human actually answers the phone almost immediately though! Little handheld works like a charm! Then big wet/dry vac stopped working. Brush doesn't role, gears don't switch, no talking anymore. Can't self clean..I MEAN NOTHING BUT A MOTOR HUM.Called customer service again, sent videos, kept getting emails. My window to send back was almost over. No choice but to send back. Sure wish I would of loved it but. For the price of something just sitting in the corner, had to send back. This sucks. And not in a good way.
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